Premium Service Puts Northside In The Mercedes-Benz Vanguard
Light commercial vehicle customers in Yorkshire and North Lincolnshire are assured of the industry’s highest levels of service after the region’s official Mercedes-Benz Dealer Northside Truck & Van achieved a demanding new standard of excellence.
Northside passed a stringent audit by the manufacturer to become one of the first three Mercedes-Benz franchisees in Britain to secure the coveted Van ProCenter accreditation.
The company’s achievement reflects the industry-leading quality of the people it employs and procedures in operation at its sites in Bradford, Doncaster, Hull, Immingham, Leeds, Sheffield and York, as they relate to new and used light commercial vehicles.
Mercedes-Benz Van ProCenter Dealers must keep extended opening hours for customer convenience and meet the manufacturer’s strict requirements on everything from sales staff numbers, their training, qualifications and expertise in specific models and business sectors, to advice on bodybuilding options and the availability of Sprinter, Vito and Citan demonstration vehicles for test drives at short notice.
They are also required to demonstrate ‘best-in-class’ brand and product presentation at their premises where, as well as new models, they should also retail a broad range of top-quality used vans and offer customers fair and transparent trade-in deals on their own vehicles.
From an after sales perspective, meanwhile, Van ProCenter Dealers must have specially trained service advisors and technicians, and ensure customer mobility by providing replacement vehicles and collection and delivery services.
Dealer Principal Tim Ward declared: “I’m delighted that the unstinting commitment to service displayed by every member of our van team, and the hard work we’ve put in to meet the demanding Van ProCenter criteria, have been recognised with this important accreditation.”
And Van Sales Director Leigh Margel added: “Our customers have known for many years that they can be assured of the finest levels of care at Northside Truck & Van, but it’s nice to receive official recognition from the manufacturer.”
Northside Truck & Van is one of Britain’s biggest and most successful commercial vehicle dealerships, and a former winner of the prestigious Motor Transport Dealer of the Year title. Operating from some of the industry’s most modern and comprehensively equipped facilities, its 365-strong team of sales, service and parts specialists, and support staff, provide customers with comprehensive, round-the-clock support.
