Market-leading haulage insurance solution launches with integrated legal services from Backhouse Jones–empowering operators to stay compliant and manage risk
Specialist insurance entity, rrelentless, has announced the launch of its new Haulage Insurance proposition, designed specifically for haulage operators and logistics businesses facing increasing operational, regulatory and commercial pressures. The new proposition combines fleet insurance backed by A-rated global insurer, Zurich, and highly specialised legal services from distinguished haulage-specialised solicitors, Backhouse Jones, alongside a comprehensive package of inclusive risk management support services.
The launch comes at a challenging time for the haulage sector. Operators continue to face rising insurance costs, increasing regulatory scrutiny, driver-related risks, compliance demands and growing pressure to maintain operational efficiency while protecting margins.
Recognising that many of these challenges extend beyond traditional insurance, rrelentless has developed a proposition that combines insurance protection with practical support designed to help transport businesses reduce risk, improve compliance and access specialist advice.
With the inclusion of specialist legal and compliance support from Backhouse Jones, policyholders have access to quality legal expertise across a wide spectrum of prominent matters affecting haulage operators today – from employment and HR issues to health and safety, regulatory investigations, data protection, commercial matters, O-Licence compliance and OCRS performance.
Policyholders also benefit from legal advisory support, access to online risk management resources and training tools, together with a dedicated 24-hour emergency legal helpline providing immediate guidance following serious incidents, regulatory investigations or unexpected visits from enforcement authorities.
The proposition builds on the established rrelentless approach of empowering businesses to manage risk before problems arise rather than simply responding after a claim has occurred. By combining specialist insurance, legal expertise and risk management support, the model is designed to help operators strengthen resilience throughout their businesses and minimise disruption when issues arise.
Gary Gallen, Chief Executive Officer of rrelentless’ and its parent entity – the rradar group of companies – said: “This launch is founded on a clear opportunity to bring greater innovation to the haulage insurance market. Transport operators face increasingly complex risks, creating demand for solutions that extend beyond insurance alone.”
“By combining Zurich’s 5-star-rated capacity with rrelentless’ specialist underwriting skills and leading sector specialists in Backhouse Jones, we have created a proposition that aligns insurance, legal expertise and risk management around a common goal: helping haulage operators manage risk more effectively and build greater resilience.”
“We are delighted to be working with David Nichols (Head of Retail), Morgan Lyons and the wider Zurich team. I am incredibly proud of the partnership we have built together and grateful for the strong alignment in our vision, values and approach. That shared commitment has enabled us to bring an innovative proposition to market that delivers genuine value to one of the UK’s most important industries.”
“I believe strategic partnerships will play an increasingly important role in the future of specialist insurance. This proposition demonstrates the value that can be created when market-leading organisations come together to address the specific challenges of a sector and deliver better outcomes for clients and brokers alike.”
Mark Davies, Director and Head of Road Transport Regulatory at Backhouse Jones said, “As a firm that has proudly served and been associated with the transport sector for 200 years, we have always believed in standing shoulder to shoulder with operators through the challenges and opportunities that shape the industry.
The needs of haulage businesses have never stood still, and neither has our commitment to supporting them. This proposition brings together insurance, legal expertise and risk management in a way that reflects the realities of modern road transport and provides operators with access to the specialist support they need to succeed.”
He continues, “We are proud to be part of a solution that puts the industry’s needs first and helps businesses navigate an increasingly complex operating environment with greater confidence and resilience.”
In addition to legal and compliance support, the proposition includes practical risk management tools, audit capabilities, online training resources and digital services designed to help businesses strengthen their risk management culture and improve operational decision-making.
The proposition is further enhanced through technology-led risk intelligence services, including support from Samba Safety, providing operators with additional visibility into driver and fleet risk to support safer and more informed fleet management.
With haulage businesses continuing to operate in an increasingly complex environment, rrelentless believes the future of fleet insurance lies in solutions that combine insurance protection with practical support, legal expertise and proactive risk management.
Morgan Lyons, Head of Mid-Market at Zurich added: “We’re proud to bring this new haulage insurance proposition to market in partnership with rrelentless. The team has built a reputation for challenging convention and putting customers first, making them an ideal partner for this launch. Together, we’ve developed a forward-thinking solution that reflects the evolving needs of the haulage industry, combining specialist cover, risk management expertise, and a unique approach to supporting operators in a rapidly changing environment.
“This product is designed to give customers confidence that they have the protection and support they need to keep their businesses moving forward. I am confident that brokers will be driven to engage and find out more about the offering”.
By bringing these elements together within a single proposition, the business aims to provide transport operators with the tools and expertise needed to protect their people, vehicles and operations.
Transport & Logistics Magazine – Driving The Industry Forward
