The digital logistics platform FarEye has announced the launch of its leading product Drop&Pick in Europe. The cloud based web and mobile application will enable parcel shops. It targets mainly logistics firms that will be able to set up local stores as automated parcel shop hubs. DHL, DTDC, and First Flight have already signed up for Drop&Pick.
Due to the explosion in online sales in Europe, which is estimated to reach $700 billion a year by the end of 2018, the application will allow local stores to book, manage, and track parcels on behalf of logistics firms and their customers. The benefits of using Drop&Pick are real-time visibility and up-to-minute data about the parcel and the delivery process, as well as sending alerts and notifications to the customers. It is also really flexible, giving the option to online shoppers to change their delivery preferences even after the order has been placed.
“As today’s digitally connected shoppers demand lower prices, greater convenience and a seamless experience when buying, receiving and returning goods, logistics companies need to rethink their delivery processes in order to compete and survive in an increasingly crowded and competitive delivery marketplace,” said Kushal Nahata, Co-Founder and CEO, FarEye.
FarEye’s technology was built on top of a Business Process Management (BPM), which makes it easy to integrate it into logistics firms’ existing IT workflows and processes. It makes it faster and easier to launch new services, while minimising disruption and infrastructure costs.
The mobile application works in three phases – book, manage, and deliver – and additionally, it allows parcel shops to accept returns on behalf of the firms. They will register a parcel, capture the sender’s details, add the recipient’s details, and calculate shipping fees based on its size. The parcel is then handed over to the courier who collects electronic proof of the transfer, delivered to the customer, who gives electronic proof of the delivery.
“Our Drop&Pick technology is seamlessly integrated into existing IT processes, which means logistics service providers can very quickly and easily develop innovative and value-added services to help them tap into new revenue streams and enhance their customers’ experience. Our Mobile Application for Parcel Shop Delivery is a key aspect of the technology being used by many of our clients including DHL. We expect to see the use of this technology across many key markets in 2018,” Nahata added.
