County Down-based Carrier Transicold Northern Ireland was named Network Service Partner of the Year at Carrier Transicold UK’s Performance Assessment and Competitive Excellence (PACE) awards for the second year running.
Securing the top spot within the company’s service partner network with an impressive score of 97% – the highest in the history of the PACE programme – Carrier Transicold Northern Ireland beat its 2017 result of 95%. Scores are based on 29 key performance indicators (KPIs) across 39 service standards, which include breakdown response times and spare parts availability to ‘first-time fix’ rates and planned maintenance completion figures.
“Carrier Transicold Northern Ireland has maintained a fantastic level of service throughout the last 12 months,” said Scott Dargan, managing director, Carrier Transicold, Northern Europe and Service EMEAR. “Recording a score of 97% is an outstanding achievement and proof of the team’s commitment to continuous improvement and providing the best possible customer service. The team is a true asset to the Carrier Transicold network and I congratulate them for their consistency and dedication.”
Vincent Marmion, manager, Carrier Transicold Northern Ireland, dedicated the award to the late Gerry Callaghan, a former sales and service representative who helped to set up Carrier Transicold Northern Ireland in 2003, and played an instrumental role in the business receiving its first PACE award in 2017.
Carrier Transicold Northern (Stockton) placed second for the PACE award, also a repeat of its 2017 achievement, while Carrier Transicold Manchester placed third. The PACE Recognition Award went to Carrier Transicold Cornwall for its commitment to excellence, having recently invested in a new depot and demonstrating dedication to consistently developing the skills of its seven engineers.
Carrier Transicold’s network service partners, based in 22 key locations across the UK, are independent companies that provide support to customers operating Carrier Transicold equipment on their light commercials, trucks and trailers. They collectively employ more than 160 mobile service engineers.
