Evri, formerly known as Hermes, has announced the development of a bespoke software designed to further improve parcel delivery accuracy and customer communication. Ahead of this year’s busy Christmas period, the Innovation Team behind the software is currently trialling it regionally.

The idea for the Parcel Vision software came about as a response to an issue customers everywhere reported. The innovative solution is able to detect and flag any safe place photos that are taken by the courier as proof of delivery, but which fail to show the parcel and where it has been left. This is for the occasional mistake where the parcel may not be clearly visible, be too close to the lens or the camera lens covered.

Designed using a machine learning model, the Parcel Vision software was trained using 1000’s of SafePlace photos and will detect these issues, alert the courier explaining the problem and ask them retake the photo. Initial trail results show a 98% success rate.

“We are always looking to leverage technology to support delivery accuracy and further improve the customer experience. Machine learning and AI is a gamechanger and our team is working on a number of exciting developments in this area,” commented on the trial Sam Greenwood, Innovation Engineer at Evri.

The leading consumer delivery specialist provides its services to most of the UK’s top retail brands including next, ASOS, boohoo, Missguided, PrettyLittleThing, John Lewis, Debenhams, eBay and Amazon to name a few. Over the years, the company has grown, constantly increasing its number of hubs and depots across the country and expanding the number of ParcelShops.

After launching its customer to customer business offering in 2009, Evri was able to offer a cheaper, easier, faster way to send parcels. Since the launch, they have added lots of extra services, including international delivery, Print In ParcelShop devices in our ParcelShops, safe place photos and renewable energy fuelled vehicles.