Supply chain group Tigers has been named the ‘Best Logistics Supplier’ at Avaya’s Annual Suppliers Meeting in Singapore. Launching its eShop across all of its offices worldwide in 2018, the specialist was awarded the accolade for assisting Avaya with its freight forwarding transition.

“We began our relationship with Avaya by providing 3PL warehousing and bonded brokerage services in the FTZ, as well as strategic controlled licenses in Hong Kong,” said Laura Crow, Managing Director, China, Tigers. “In order to meet Avaya’s needs, we expanded our services to local trucking within China, a global consolidation hub, regional lock services, pre-delivery inspection, as well as cross-dock services and acting as an Importer of Record (IOR).”

Tigers’ customers come from a wide range of industries, including automotive, fashion, health, outdoor and active lifestyle, perishables, technology and wine.

“Tigers has solidified itself as a key partner for Avaya and its knowledge of China and Hong Kong Customs has allowed us to navigate multiple policy changes with minimum interruption to our business,” said Lance Casler, Director of Global Logistics, Avaya.

“Tigers has overcome the challenge of stringent Japan cosmetics requirements by providing additional processes and this has allowed Avaya to eliminate freight costs and stranded inventory, which resulted when the screening was done in Japan. The transition was seamless and resulted in immediate savings and improved controls,” he added.

Tigers had previously won the ‘Best Logistics Supplier’ in 2013 when it relocated Avaya’s APAC operation from Singapore to South China, handling Avaya’s Asia-Pacific (APAC) fulfilment and distribution through its Yantian District integrated Free Trade Zone warehouse.

Tigers operates 16 offices in China including Beijing, Changsha, Chengdu, Dalian, Guangzhou, Hong Kong, Ningbo, Pingxiang, Qingdao, Shanghai, Shenzhen, Tianjin, Xiamen, and Xi’an.