The air and ocean freight forwarding operation within Deutsche Post DHL Group, DHL Global Forwarding, has launched a new urgent shipping offering: DHL SameDay Speedline.
All unaccompanied shipments will be “proactively monitored from origin to destination” at SameDay Contact Centres in Ireland, Singapore and the US, while other benefits will include 24 hours a day, seven days a week, 365 days a year delivery and pick up, along with quotations given within 60 minutes and collection within 120.
SameDay Speedline will be a global solution that DHL expects to be the service of choice for the urgent delivery of critical medical supplies, spare parts and newly launched products.
The service is anticipated to be particularly attractive to those active in the automotive, aerospace and aviation, electronics, energy and life science sectors.
Global Head of Air Freight at DHL Global Forwarding, Ingo-Alexander Rahn, said: “The emergency shipment market is growing with just-in-time inventories for industries from aerospace and energy to manufacturing.
“The need for mission critical shipment delivery to avoid line down situations continues to arise and requires a partner that has the global reach combined with the technology to provide transparency to each sector-specific logistical challenge. DHL SameDay Speedline fills this gap and provides added value through its many service features.”
Initially, SameDay Speedline will be available at more than 50 stations, with DHL saying that the network will “grow through customer demand.”
Dedicated customer service representatives of DHL will be available to handle most of the quotes and routeing option for door to door shipments in fewer than 60 minutes, the integrator has promised.
Furthermore, customers of SameDay Speedline will receive “customised milestone updates of their shipment’s movement”.
DHL Global Forwarding confirmed that the decision to launched SameDay Speedline was taken after surveying more than 200 customers sectors with emergency shipping needs from various industries.
