Palletline Bolsters Operation And Customer Service

Palletline Bolsters Operation And Customer Service

Palletline has made three new appointments to support its operational objectives and drive performance across its cooperative network of hauliers. The palletised distribution specialist has appointed Iain Brown as Operations Director; Steve Butler as Head of Network Services; and Roger Merrison as Depot Manager for Palletline London.

Iain Brown Operations Director

Iain Brown, Operations Director

Iain joins Palletline following almost eight years with The Canute Group, during which time he had full operational responsibility for sites in the North of England and several blue chip accounts, including Lakeland and The Perfume Shop. Iain has a wealth of experience in working for both family-owned and corporate businesses of varying sizes, which makes him ideally placed to support Palletline’s diverse membership and ensure operational efficiency throughout the network.

Steve Butler Head of Network Services

Steve Butler, Head of Network Services

Steve has worked for both 3PLs and in-house companies within the supply chain and logistics sector for more than 20 years – the last three of which were spent as Customer Service Manager for Kuehne & Nagel’s Whitbread contract. As Head of Network Services, Steve will lead Palletline’s Customer Support Team, helping the pallet network’s members improve performance and enhance service.

Roger Merison Depot Manager

Roger Merison, Depot Manager

Roger will be responsible for day-to-day operations and general employee welfare, seeking new efficiencies and ensuring the smooth running of Palletline’s busy London hub. Roger has previously worked for Kuehne & Nagel, Brakes Food Service and temperature controlled distribution specialist, Peter’s Foodservice.

Kevin Buchanan, Managing Director of Palletline, said: “We welcome Iain, Steve and Roger who each bring with them new skills, experience, expertise and dedication to their roles. I’m sure their combined contribution will prove invaluable to Palletline and its members as we strive to achieve our objects for the next 12 months and beyond taking Palletline to a new and even higher level of service excellence. It is always interesting to learn from how new people perceive the organisation and how we might achieve further improvements”

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