Transport For London Names Atos As Primary Service Desk Contractor

Transforming the TfL service desk to achieve cost savings, increase efficiency and improve customer service

Atos, a leading digital services company, today announced it has been awarded a contract to run Transport for London’s Primary Service Desk. The service is due to begin in March 2015.  The 3–4 year contract, worth up to £6 million, will see Atos deliver a high-quality Service Desk Solution, which will drive service improvements, cost efficiencies and deliver innovations in service to end users.

Steve Townsend, Chief Information Officer for TfL said: “Transport for London promised we were going to transform the way we provide our Information Management services to our business and ultimately our customers. Atos provided a compelling bid and their approach complemented our transformation plan, making them the ideal partner to help take our plans forward.”

Atos will play a key role in supporting TfL’s move towards a new IM service delivery model and will bring proven experience and knowledge in managing this transition and delivering effectively under a SIAM model. The Atos Service Desk will be able to identify cross tower issues and trends through gathering real-time information from across the organisation. The service desk will be able to spot these trends emerging and quickly and proactively suggest solutions to improve the end user experience.

Gerry Sheridan, Managed Services, Atos, commented: “We are delighted to be joining the Transport for London Information Management team. We believe our appointment will bring considerable benefits to the TfL team by delivering new and better business-focussed service targets and measures that will provide significant savings in ICT spend.”