Fraikin has launched a new web portal for its customers and suppliers, giving them fast and easy access to key management information about the availability and compliance of their vehicles.
The portal, ‘Fraikin View’, hosts real time information uploaded by Fraikin’s network and more than 500 authorised repairers across the UK. This allows customers to report vehicle defects online, access a vehicle’s full service history and monitor up-to-the-minute progress of vehicle breakdowns. It also lists planned maintenance work, helping customers to optimise fleet scheduling, and hosts important vehicle documentation and fleet information to aid compliance.
Suppliers will receive jobs and update information on the portal updated with ‘live’ information, which in turn speeds up their purchase order provision and invoicing. The portal also has the ability to interface with other systems.
Mark Newnes, Operations Director at Fraikin, explains: “Fraikin View represents the culmination of more than two years of intensive planning and development. We had a clear vision for what we wanted to create at the outset, plus we’ve incorporated all of the features our customers told us they wanted.
“Fraikin View is completely bespoke to our business; as such, it will continue to grow in scope and capability along with our customers’ needs. It adds significant value to the service we already provide and serves as another string to our bow.”
Fraikin has been rolling the portal out across its customer base and expects all customers to have access by the end of January 2016, with 90 per cent of customers already able to use the system. The supplier portal will be reviewed with each repairer in the coming months and implemented accordingly. Once fully live, it will play a key role in supporting Fraikin’s growth plans, whilst enabling the company to offer customers a modern IT solution to aid in controlling their fleet.