Arrow XL Wins At The South West Contact Centre Forum’s Award

Arrow XL awarded for Best Use of Technology at industry awards

Carpeo is delighted to announce that, together with its clients Arrow XL and tPoint, has won the South West Contact Centre Forum’s Award for Best Use of Technology, as well as being a finalist in the Best Outsourced Partnership.

ArrowXL, the UK’s largest two-man delivery specialist, use Carpeo to manage its consumer contact. It has embarked upon a transformation of its consumer contact moving from reactive to proactive service.

ArrowXL have adopted the tPoint platform as its core CRM system to help deliver the best customer experience in the industry. The technology platform is streamlining contact, reducing costs and increasing consumer visibility of deliveries. All at the same time as driving a proactive omni-channel contact strategy through phone, web, SMS, e-mail and social media.

Chris White, Customer Experience Director, ArrowXL said: “Carpeo are a joy to work with. Highly responsive with a can do attitude. They are providing invaluable insight to help us understand why contacts are being made so we can improve our service to clients and their consumers. Through this collaboration we’ve been able to improve our multi-channel contact, ultimately improving our customer services offering and making the business more attractive to potential retailers who value customer service, as well as the delivery.”

Carpeo, the Swindon based Contact Outsourcer, combines a highly agile, cloud-based smart contact technology platform, tPoint, with a responsive culture that continually strives for innovation and better performance. No better summed up than by its mantra – Every Day, Every Contact, even better.

Jane Thomas, Managing Director, SouthWest Contact Centre Forum Said: “The SWCCF Awards help us to recognize and show case the very best practices in the industry. Carpeo demonstrated the significant advantagesto clients and consumers of using cloud-based technology to deploy seamless multi-channel contact. I would encourage others to look at what they are doing.”

David Williams, Director Carpeo Said: “It’s a great honour to receive this Award from industry peers and to recognize the great efforts we make in partnership with all our clients. As a quality operation, our mission at Carpeo is to deliver the very best customer experience and performance through smart use of technology, great people and our unrivalled contact expertise.

Andy Griffin, CEO tPoint Said: “We’re delighted to have supported Carpeo in this achievement. Increasingly contact centres and their clients are realising that the use of cloud-based contact applications, such as tPoint, can empower them, their staff and consumers to make a step-change in the way seamless contact is deployed and delivered.”