Mercedes-Benz Dealer Bell Truck And Van Is First For Service
North-East Mercedes-Benz Dealer Bell Truck and Van has underlined its position as a leading provider of round-the-clock back-up to local commercial vehicle operators, by winning a coveted award from the manufacturer.
Bell beat off competition from 18 other franchisees nationwide to lift the Mercedes-Benz Commercial Vehicle After Sales Dealer of the Year trophy, in recognition of its superb performance throughout 2013.
A delighted After Sales Manager Gavin Hewitt stepped up to receive the award during a ceremony at the Mercedes-Benz World brand experience centre in Brooklands, Surrey, hosted by former Grand Prix race ace David Coulthard and TV motorsports presenter Lee McKenzie.
“I’m really proud of our entire team, every one of whom has played a vital part in this success,” declared Gavin. “We also owe our customers a debt of thanks, for providing the positive feedback that proves our efforts have been worthwhile.
“The process that led us to this point started several years ago,” he continued. “It’s taken a concerted effort that’s seen us focus on recruiting the right people and investing in staff training and our facilities to get here.
“Having a vision and setting out a plan is one thing but it can only work if the people responsible for delivering on that plan, those who deal with our customers on a day-to-day basis, are fully behind it. Fortunately our colleagues gave the initiative their full support and a commitment to delivering the finest customer service is now firmly embedded within the culture of the business.”
Last year Bell Truck and Van’s emergency response technicians took an average of just 47 minutes to reach breakdown scenes, then fixed 91% of vehicles at the roadside. Meanwhile, 96.4% of all trucks prepared for MoT tests by the Dealer’s technicians passed first time.
David Joyce, Customer Services Director, Commercial Vehicles, for Mercedes-Benz, added: “The Bell team can be rightly proud of the superb efforts they have made to deliver the highest standards of care to all their customers – they are worthy winners.”
Bell Truck and Van sells and supports the award-winning Mercedes-Benz commercial vehicle ranges, as well as FUSO Canter light trucks, from headquarters in Lomngbenton and depots in Billingham, Gateshead, Spennymoor, Stockton. Most recently, the company opened a workshop in Wetherby, to serve a growing demand from its customers in North Yorkshire.